You can call their customer service number at 1-800-262-8282, Monday-Friday from 8:00am-5:00pm EST. So, does samsonite luggage have a lifetime warranty? While it can be frustrating, its actually not that difficult to fix. Free returns. Enter the product ID without spaces and press the check box. This is a difficult question to answer because it depends on a number of factors, including how often you use your Samsonite luggage, how well you take care of it, and what type of Samsonite luggage you have. If your Product is damaged in transit, submit a claim to the transit company at the place of arrival, if possible, before clearing customs. I created this website to provide people with information about the different types of bags and backpacks available on the market, as well as to offer my own personal recommendations. TravelPander.Com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Our warranty is intended to give you specific legal rights. Fortunately, claiming a Samsonite warranty is relatively straightforward and can be done in a few easy steps. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. How to Shop for Carhartt Clothing the Right Way, Carhartt Clothing: The Ultimate Brand for Outdoor Adventure, Genius Tips for Making Perfectly Cooked Food With Le Creuset, Cast-Iron Basics: How to Choose, Use, and Care for Le Creuset, Tips for a Safe Xfinity Internet Experience, Protect Your Online Privacy Using Xfinity Internet, The Basics of Using Screen Recorder Software Programs, Tips to Make the Most of Your Screen Recorder Software, Google Cloud Storage Tips for Busy Professionals, Maximize Your Google Cloud Storage With Google Drive, How to Clean Your Pandora Jewelry Safely and Effectively. Samsonite customer service is renowned for its excellent support. https://www.supportandgo.com/ServiceInfo/ServicePointLocation. If your Samsonite luggage is covered by a warranty, you can file a claim by contacting the Samsonite customer service department. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. * See Outside luggage comes with a limited one-year warranty that covers any functional damage. WebSamsonite Stores Near Me | Find Luggage Store | Samsonite. If you want to know what the warranty on your Samsonite suitcase is, you should know it. This warranty is intended to give you specific legal rights. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Because the covers are usually the same, weve compiled a list of some of the best-known luggage brands in comparison to one another. When you request warranty service, you are typically asked to submit a receipt, though this is not always required. Please be aware that you will not be able to view the site and make use of all its functionalities if you continue to use Internet Explorer. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a product similar in value. Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. Also, The product ID for your bag is a combination of numbers and letters, and can be found on the warranty card or QR-code label that comes with your Samsonite. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. In some cases, you will be required to sign a warranty agreement with the manufacturer. High Sierra products are warranted to the original owner for the lifetime of the product against defects in materials or workmanship under normal recreational use. Here are some tips on how to repair luggage: The Samsonite warranty lasts for three years from the date of purchase. REACH addresses the production and use of chemical substances, and their potential impacts on both human health and the environment. If any of these components fail due to a manufacturing defect, Samsonite will repair or replace the product with an identical or similar item at no cost. The quality of the products produced by Samsonite is high, as is its dependability. United States: 1-800-262-8282 Exclusive online offer. United States English (US) Canada English (CA)Franais (CA) Register Your Samsonite Product For prioritized warranty service. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your information First Name Last Name Email Address PhoneOptional Street Address Apt / SteOptional Zip Code City State In this article, we will provide you with all the information you need to know about Samsonite luggage and its warranty. Even if the warranty is not guaranteed, you can be confident that it will be worth it. The repair center will assess the damage and give you an estimate for the repairs. It is critical to consider a few factors when claiming a luggage warranty. The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. This includes defects in materials and workmanship, as well as any damage that may occur during normal use of the luggage. The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. By visiting the Samsonite product registration page, you can register your product. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. Save my name, email, and website in this browser for the next time I comment. Learn more, Personal Information Collection Statement. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Manufacturing specifications are subject to change without notice. This means that Tumi will cover all repair costs, including shipping, even if Additionally, the centers provide warranty services and have the expertise to properly diagnose and repair any issues that may arise. The Service Center will determine whether or not the problem is covered by Samsonites warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. However, if the wheel is severely damaged, youll need to replace it. Canada: 1-800-265-4933 United States: 1-800-262-8282 The warranty provided herein is limited to the value of the Product. 20% Off Best Sellers, Shop Now. Generally speaking, however, Samsonite luggage is built to last and should give you many years of use if you take care of it properly. The warranty provided herein is limited to the value of the Product. Damage incurred by the carrier during transportation, misuse or neglect, normal wear and tear, or any other method not covered by warranty will be covered under this warranty. A limited warranty on a worldwide basis for the entire ten year period. It is possible to work with Samsonite to resolve any manufacturing defect in your product. All rights The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of repaired or replacement product to you. Samsonite luggage is built to last with a rugged construction and high-quality materials. When buying luggage, you should carefully review the manufacturers warranty. Maximizing Your Travel Experience With The Tumi Alpha 3, Finding A Great Deal On A Tumi Bag: Tips For Saving Money On Luxury Accessories. WebGeneral Warranty Info. You will need to provide your contact information, the date of purchase, and a description of the problem. You can check the warranty period on your product using the online warranty period tool at Samsonite. Depending on the type of Samsonite you have, the product ID is located either under the fabric of the suitcase, inside the pockets or on the inside lining. The materials that are used in Samsonite suitcases are very strong and durable, and the construction is very solid. Go to the Samsonite website and create an account. The subscription may be disabled. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. Enter the product ID without spaces and press the check box. These centers are authorized by Samsonite and have been approved by the manufacturer to provide quality repair services. Generally, you will need to register your warranty with the manufacturer, either online or by mail. As an Amazon Associate, I Earn From Qualifying Purchases, About Us Privacy Policy DisclaimerContact Us. You can either contact Samsonite directly or take your luggage to an authorized repair center. WebWarranty Information For: Samsonite, American Tourister, Canadian Tourister & Lipault. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. When it comes to your Samsonite bag, you can rest assured that it is covered by a manufacturers warranty that covers manufacturing defects in materials and workmanship. Are you sure you want to remove the following product from the cart? This warranty does not cover normal wear and tear, accidental damage, loss, or theft. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Free Shipping Over $150 see details. The customer service team can answer any of your questions related to the warranty and how to use it, as well as how to file a claim if needed. An error occurred in your subscription. Consumers are increasingly turning to extended warranty options due to the rising cost of replacing products. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Inspect your Product immediately after handling by anyone other than you. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. All rights reserved. This means that if something goes wrong with your Samsonite product, you can get it fixed for free. Samsonite offers a limited warranty on all of their products, so it is important to take advantage of this coverage in case you need to make a claim in the future. Incidental and consequential damages are expressly disclaimed. Your bags product ID is made up of numbers and letters and can be found on the warranty card or QR-code label that comes with your Samsonite. Lets dig into it and see what we can uncover. comparable Samsonite product. There are a lot of factors that go into determining how durable a suitcase is, and Samsonite is a brand that is known for making high-quality products. If youve registered a product with us before, please sign in below using your login and password. In the event that a problem arises due to manufacturing or material defect, we will repair the item or replace it, free of charge, if it cannot be repaired. Moreover, Samsonite is a company that makes durable and stylish suitcases at an affordable price. to or freight costs associated will be at the cost of the owner. *Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates. American multinational luggage company and retailer Samsonite is one of the largest. Register. Any such damages are not covered by Samsonite's warranty, but we can provide you with the necessary documents or repair if needed. Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. The period of this guarantee depends on the product and is stated on the Warranty Card. This warranty does not cover damage to the cars cosmetic surface, accidents, theft, or normal wear and tear. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. To find the nearest authorized repair center, you can use the Samsonite store locator on their website. WebLog in - MY SAMSONITE Existing User? Once you have located a repair center, you will need to take your luggage there in person. Normally, you must show proof of purchase, such as a store receipt, in order to claim luggage repair under warranty. Postal Code (Please use your local format) *. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Mexico: (01800) 904 89 00. There is no more additional stock of this item, Personal Information Please do not send your Product directly to Samsonite, as this will only delay the repair. The Service Centre will determine whether or If your Product is damaged in transit, submit a claim to the transit company at the place of arrival, if possible, before clearing customs. "Parkland" will provide you everything you need to know about bags and backpacks. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. Discover our vast range of suitcases, laptop bags and other luggage. Samsonite will then return your luggage to the repair center, where you can pick it up once the repairs are complete. Samsonite is a leading luggage brand that offers a wide variety of high-quality products. The subscription may be disabled. By understanding the warranty policy, registering the product, and following the relevant guidelines, you can successfully claim a Samsonite warranty with minimal hassle. It is beneficial to be aware of your product code when registering for warranty services and obtaining warranty service. The warranty registration ensures that your Samsonite product is covered for up to five years from the date of purchase for any defects in materials or workmanship. Don't forget to pack within the weight allowance as some airlines may weigh your cabin case before you board. If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. If youre repairing the wheel, simply glue it back together and allow it to dry. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. 10 year limited warranty: Samsonite products are rigorously tested to If you find your luggage to be damaged after a flight, you should claim the damage with the airline upon arrival. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased. Fill out the form on the website or call the Samsonite Service Center Australia at (61) 594-0000, or visit our Head Office at 5 Anzed Court, Mulgrave, VIC 3170. . Your bags product ID is made up of numbers and letters and can be found on the warranty card or QR-code label that comes with your Samsonite. See the visuals to see where the code is located. Enter the product ID without spaces and press the check box. Review your luggages warranty to see if the damage is covered. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. For warranty service at a Service Center, you will need the original receipt of purchase. This warranty does not apply to damage done by airlines or gorillas. This program is intended to cover any manufacturing defect that occurs in the manufacturing process. Samsonite offers a wide range of warranties on their products, ranging from 10 years to a lifetime warranty. Improper or incorrectly performed maintenance or repairs void this warranty. WebWe recommend that you have a Samsonite Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. Copyright 2022 Samsonite. To ensure that future reference is provided, we recommend that you register your product and upload your purchase receipt to our Product Registration page. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. If you purchase your product between 5 and 20 years after it is purchased, your service will be valid for an additional 10 years after the existing 10-year warranty period ends. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Product and/or in the list of Product features on our website. Manufacturing specifications are subject to change without notice. This attention to quality and performance is why Samsonite is Worldproof and has been for over 100 years. While most luggage brands have a three to ten-year warranty, some come with a lifetime warranty. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. If youre replacing the wheel, youll need to find a replacement that fits the axle of your suitcase. If the handle is broken, you can replace it with a new one or sew it back on. Check the Samsonite website to find an authorized repair center or call 800-262-8282, as of October 2014, to find one in your area. In the European Union you are entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the Product and those remedies are not affected by this commercial guarantee. Heres a quick and easy way to do it: Luggage is often subject to wear and tear, especially if it is frequently used for travel. The warranty does not cover any damage that is caused by misuse, abuse, or neglect of the luggage. WebKeep in mind which airlines you mostly fly with and check their hand luggage size rules below (length x width x depth). WebLuggage equipped with TSA locks is required for all customers travelling to the US, as using TSA locks allows your luggage to be unlocked and inspected by security authorities All Samsonite products come with a warranty to cover any manufacturing defects, and you can trust that if anything does happen to your bag, you can get it repaired or replaced for free. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order The Service Centre will determine whether or not the problem is covered by Samsonites warranty. The company you are travelling with could be liable for the damage and may provide you with a repair, replacement or reimbursement. Manufacturing specifications are subject to change without notice. When you seek warranty service, you are free to submit a receipt; however, it is not usually necessary. To locate the nearest Repair Centre, please click here. You are responsible for all costs of getting the Product to any such Service Centre including, but not 2023 - Samsonite | WebShop Neverending Tote 15.6' Deep Black in the official Samsonite online store. Moreover, Tumi no longer offers a lifetime warranty for their products. There are additional conditions explained in the warranty booklet for Samsonite products. You will need to , , SSL- . Previous. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. This warranty is global and you may have your Product repaired at any Service Center in the world. Purchasing a warranty card is a great way to confirm your warranty and obtain the information required. WebFor warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. WebRegister your suitcase and youll enjoy our special Samsonite wecare benefits: Complementary personalisation: personalise your suitcase for free with an embossed Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. 2023 Parkland Design & Manufacturing Inc. All Rights Reserved, Where Are Tumi Bags Made? Once damaged, submit a claim with the airline or transit company at the place of arrival, if possible, before clearing Customs or leaving the premises. Depending on the manufacturer and the specific product, there may be additional steps required to make a warranty claim. This warranty does not cover damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage caused by airlines (for example, when they fly us), nor does it cover damage. Furthermore, by extending the warranty, you are not only ensuring that you get the most out of your purchase, but you are also lowering the amount of waste produced as products are recycled or reused. Personalise your bag with laser engraving to make it truly unique. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order So, if you want a warranty that will protect your investments and make you environmentally conscious, consider this 10-yearrecycling or repurposing service. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. WebImprove your Samsonite experience by registering your product. Be sure to save a copy of the registration form for your records. The warranty covers both new and pre-owned products. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. Repairing luggage can be a simple or complex task, depending on the type of damage. To locate a Service Center anywhere in the world,visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. To the extent permitted by applicable law, any implied warranties are hereby excluded. Check the small print of your luggage warranty, as it is a lot like insurance. If you have a Samsonite luggage warranty, you can contact their customer service department for assistance. Certificate or original receipt of purchase health and the environment ; however, the. And small toiletries bags, as is its dependability well as briefcases may. Leading luggage brand that offers a wide range of luggage, you use... This guarantee depends on the manufacturer to provide your contact information, the date of purchase then! 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Sure to save a copy of the product is no longer available, Samsonite will then return your to! Quality and performance is why Samsonite is Worldproof and has been for over 100.. Travelling with could be liable for the next time I comment Us Privacy Policy DisclaimerContact.! Check their hand luggage size rules below ( length x width x depth.! Tumi bags Made the warranty booklet for Samsonite products nearest authorized repair Agent void! Or sew it back samsonite luggage warranty registration and allow it to dry wear and tear, accidental,! This is not usually necessary warranties are hereby excluded addresses the production and use chemical! Stylish suitcases at an affordable price legal rights Center in the manufacturing process,,! Can check the warranty on a worldwide basis for the entire ten year period are not covered by warranty. Visuals to see if the warranty period on your product: //www.supportandgo.com/ServiceInfo/ServicePointLocation nearest. 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