The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. Anyone can write a Trustpilot review. Just email or call within 5 business days and we will give you a full refund, no problem. Customer Service Manager Royal Elite Vacation Club complaints: Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. You will see so many posts about them being a scam and how no one got their refund until they went through their credit card company and filed a claim with Profeco- Mexican consumer affairs. They acknowledge that we canceled within 5 business days. Indulge in a massage, a body wrap, and reflexology at the onsite spa. REQUEST A QUICK QUOTE a whole new world of vip treatment Our members enjoy exclusive benefits in #Mexico & #Spain | Royal Elite is the Vacation club of the Sandos Hotels & Resorts chain. do a google research on Royal Elite. Great work environment, decent pay. People need to be aware of this kind of timeshare scams as mentioned before in: Royal Elite Sandos Resorts Timeshare Complaints. Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees. Desde Mexico: [protected] Not so. Has this happened to anyone else? Salesperson offers extra weeks to clients for rental purposes. Royal Elite Timeshare scams are very common, since thats one of the most fraudulent companies in Mexico. Our goal is to help timeshare owners find a reputable timeshare exit company to work with. In addition, the sales lady told us that we would get discounts on airfare and be able to rent our unused weeks. Dear Royal Elite Members, I still have the Reps. email address who sold us the weeks in April 2011, and have emailed her - whom we trusted, and have been told a variety of stories. The process took 1 week. * E-mail Address: customerservice@royalelite.com Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. Dear jholthaus,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. We are very happy to know that we managed to exceed your overall expectations in such a way that you plan to visit us again. Owners and their guests receive various amenities and privileges, dependent on the resort, that are only available only to them. Hi, She also said the All Inclusive fee could not ever go over $100/day/person. Besides exchanging points to have the chance to visit differenttouristic destinations they also offer an extensivevariety of services. Royal Elite Rental - ROYAL ELITE RENTAL YOUR SOURCE FOR THE BEST VACATIONS AT SANDOS We are ROYAL ELITE MEMBERS at SANDOS RESORTS and we would like to offer you the chance to rent our units and take advantage of the ROYAL ELITE benefits. See what the Royal Elite benefits are. We were promised all sorts of services and amenities. The two shows that we have seen (Circus and Michael Jackson) were very well done and entertaining. We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Verification can help ensure real people write reviews about real companies. Don't be stupid as we were. from Canada and USA: 844 992 8339, Telephone No. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite. While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. Los clientes que se registran para ser miembros del club, supuestamente tienen acceso exclusivo a ofertas especiales en ms de 180 propiedades de complejos tursticos en los Estados Unidos, Mxico y el Caribe. In the meanwhile we took lunch in the buffet and the food was as the one offer in all you can eat, really low quality. In addition to the ugly food we have to wait to eat in any restaurant although they were empty. I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. Read full review of Royal Elite and 3 comments. , submit the contact form on the right side of this page, or initiate the live chat to get started. * From everywhere: [protected] Ext. Can You Get Out of Manhattan Club Timeshare? They convince you to try it out. Review tags are currently only available for English language reviews. I also consent to use of emails and the use of an automated dialing device and prerecorded messages. Find out how we combat fake reviews. To receive more information about Royal Elite Timeshare Complaints and how to cancel it, send a WhatsApp to +52 332 510 7552, fill in the form in the contact section or call us at +1 714 277 3662. Claim your business, engage with your consumers, leave official public responses, track complaints and customer replies at no cost. Why give them any money when there are so many other nice resorts. 3 Royal Elite Vacation Club reviews. For example: As you may notice, this address is in fact a GMAIL account, not a Sandos account. The legal department at Royal Elite has seen a significant increase in the number of unscrupulous resellers claiming to work with us and trying to use our good name to establish credibility for themselves. When you book through the regular tours operator or travel websites you are quoted various levels of access (standard, Select, Adults Only, etc) but never Royal Elite, this is the highest upgrade afforded only to Royal Elite members or their booked guest. We waited 1:30hs and when we arrived to the room it wasn't yet clean up. Nothing about the membership that is represented to people at the timeshare presentations is true. Submit a complaint and get your issue resolved. from any other country: +52 (984) 873 4493. We canceled within 5 business days. Royal Holiday Club es un programa de afiliacin a un club de vacaciones con sede en Mxico. This website was created to give people like you options when it comes to getting out of a vacation property that hasnt been what it initially seemed. Royal Elite Vacation Club is a professional and ethical vacation rental development. There are no surprises whatsoever. We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). 4248 / 4278 -we were not told we had 5 business days to cancel the contract with no penalization Always contact your resort or timeshare developer first before contacting a timeshare exit company. Sandos has several websites/online hubs for their Royal Elite program, including RoyalElite.com, RoyalEliteWeeksRental.com, and Sandos.com/Royal-Elite. While Sandoss resorts in themselves are positively reviewed in general, there is less good feeling online about their Royal Elite Vacation Club. This will surely increase the credibility of your complaint. Portfolio has property at its heart, and wed like you to be part of it. From USA/CAN: [protected] customerservice1@royalelite.com Royal Elite is fully regulated and certified, if you would like to know more about our certifications feel free to contact us. Kindest Wishes, Miguel VargasGeneral ManagerSandos Playacar Beach Experience Resort webrelations.playacar@sandos.com, This is the version of our website addressed to speakers of English in the United States. I iwll fight this to the end and let you know ho wit goes from here on in. Can You Get Out of a Wyndham / WorldMark / Shell Timeshare? Taking it slow and knowing what you want . Well, that is what the scam is. While all details up to this point highlight that its incredibly difficult to get out of Royal Elite Sandos Resorts timeshare solely through customer service, this may indicate the opposite, and that its possible to go a more direct route. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 3203, 3204, 3205 While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. All rights reserved. Since some of our members do not want to return to the same destination every year, we offer as well the opportunity to exchangethe points to visit different touristdestinations around the worldthroughRCI. One technique that is practiced by these companies is to use an email format similar to that of the Sandos and/or Royal Elite staff. We have stayed in the adults only section and have taken our family staying in the family section. We already have a timeshare but were thinking of selling it and though this might be a good replacement. * E-mail Address: reservas@royalelite.com Not so. members enjoy unparalleled services, luxury amenities, and VIP status which includes access to exclusive gourmet restaurants, private beach areas, swimming pools, special facilities reserved just for members, and much more. It has been a few weeks and still no refund. This complaint was posted by a verified customer. No written confirmation that our contract was canceled. Listing provided by TMLS $419,900 5 bds 3 ba 2,805 sqft - House for sale 10 hours ago 159 Dutch Ln, Appomattox, VA 24522 Welcome to the Royal Elite Vacation Club official App, if you are a Royal Elite member then you are going to love the convenience of our App. This is another forum with more complaints about this company: We already have a timeshare but were thinking of selling it and though this might be a good replacement. However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. You can learn more about why escrow is important here. I got home and tried to connect to Royal Elite Exchanges website and found out that I need a username and password to connect. Royal Elite timeshare has a terrible reputation for scamming innocent vacationers, and there are a lot of complaints around the web about this company. All lies. We also ensure all reviews are published without moderation. Mexican Timeshare Solutions is a legitimate company that assists timeshare owners who feel they were scammed by fraudulent salespeople, like the Royal Elites salesperson. Dear Amy_Iowa,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. www.royalelite.com The objective of the brand is to encourage and cultivate the dreams of its esteemed members. Again, thank you for your feedback.Kind regards,Miguel VargasGeneral ManagerSandos Playacar Beach Resort webrelations.playacar@sandos.com. Leave you comment below and share your opinion with us. This could include discounted AI rates such as babies and children stay for free, teen's discount, VIP check in/out, VIP Beach access . Royal Elite Sandos Hotels I understand that my permission described herein overrides my listing on any state or federal do not call list and any prior listing on the do not call lists of our partners and is optional. We arrived at 13 hs and the check in was at 15hs. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Royal Elite is the title provided to owners of Royal Elite Vacation Club owners. The Mexican Timeshare Solutions Logo and the text content and images on the site are registered trademarks. This review was chosen algorithmically as the most valued customer feedback. You can call us at. This could include discounted AI rates such asbabies and children stay for free, teen's discount, VIP check in/out, VIP Beach access, VIP Lounge, VIP pool, Top Shelf Drinks, Spa discounts, Golf discount, Specialty Restaurant access, and much more. Just email or call within 5 business days and we will give you a full refund, no problem. This is an organization dedicated in its totality to the regulation of all the Vacation Clubs of the region with the sole purpose of ensuring the satisfaction of all consumers through responsible, professional business practices and above all things, attached to statutes. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Should Mexican Timeshare solutions help you today? I am going thourhg the asme bunch of lies today. Tripadvisor performs checks on reviews. They are deceitful. This is a forum with more Royal Elite timeshare owners who feel they were scammed by this company: http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/. Just email or call within 5 business days and we will give you a full refund, no problem. The Royal Elite Vacation Club and Sandos Hotels & Resorts feel that it is our duty to inform our members of these dubious companies and recommend that you contact the Royal Elite Customer Service Department in the event of being contacted by an unfamiliar company. If you are not happy, you can cancel. Sandos_Playacar, Director Comercial at Sandos Playacar, responded to this review. I vacationed at the Sandos Playacar last year and attended one of the time share tours, I did not purchase but I was given a vacation certificate for a free 1 week (8 days, 7 nights) for touring the hotel. We had no problems and received our full refund within a few weeks. This way we can ensure the full understanding of the membership so we can guarantee the happiness of our members, but with almost 20,000 members in our family, we are also aware that some clients may need extra assistance to understand all the benefits that they are entitled to through the membership. He's Fantastico!!! The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. Unfortunately, there are lots of timeshare purchasers who dont know about the rescission period, and they realize they cannot afford the timeshare after this period has expired, which makes the timeshare cancellation more difficult, but not impossible. Royal Elite is the title provided to owners of Royal Elite Vacation Club owners. * From Mexico: [protected] Royal . Their vacation club is unethical. Royal Elite Vacation Club members enjoy unparalleled services, luxury amenities, and VIP status which includes access to exclusive gourmet restaurants, private beach areas, swimming pools, special facilities reserved just for members, and much more. Dear wendy t,While extending warm regards from this Su casa, Sandos Playacar Beach Resort, I would like to thank you for the time invested in sharing with us and this online community your experiences lived during your recent visit. Read verified pet policies and get help from our Canine Concierge! from any other country: +52 (984) 873 4493, Telephone No. There are some members that purchased their memberships before Sandos Hotels took So I beg you, put you back in touch with Customer Service Agent to complete the process. When youre ready to cancel Royal Elite Sandos Resorts timeshare, wed love to help you find a reputable timeshare exit company who can help. Customer satisfaction is very important and was brought up often during weekly team meetings. We knew the sales person was most likely misrepresenting information. It is possible to get rid of Royal Elite Sandos Resorts timeshare. However, for some reason some members prefer to post comments online instead of contacting us for assistance. The floor was with plenty water since the water dispenser (which we didn't use) was broken. I want to complaint with PROFECO about this, and get my money back, Dear Royal Elite Vacation Club Members, Every number and email address they provide to you after purchasing something is fake. This complaint was posted by a verified customer. The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. 1,772 were here. The salespeople are deceitful and they make up whatever they need to do in order to make the timeshare sale. Contact us to receive a free timeshare exit consultation. Sandos Caracol is a 5 star eco resort situated on the beautiful white-sand beaches of Playa del Carmen in the Mexican Riviera Maya. Download Royal Elite Vacation Club and enjoy it on your iPhone, iPad, and iPod touch. As far as working through customer service goes, we did see that a customer service representative posted on ComplaintsBoard so that people seeking refunds and to exit their timeshares could get in touch more easily. As may be imagined, legally a simple email is not enough for the cancellation of a contract, like when a contract is made, to rescind also need to sign certain documents to release any of the parties on the obligations assumed by contract. If you have dealt with similar issues to these after purchasing a Royal Elite Vacation Club membership, you do have options. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/. * From everywhere: [protected] Ext.3240 If you are not happy, you can cancel. 3 Royal Elite Vacation Club reviews. Members enjoy of a fully dedicatedcustomer service attention and support 7 days a week. believe me all the storyas above are true that thing is a big scam if i look at what i spend already plus what i have to pay for food and beverage it would be cheaper to go with bookit.com with no obligation or problem and half the price give your self a favor enjoy your vacation and stay away from that deal, Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. We would never recommend this again.. Thank you for recognizing the efforts of our wonderful staff, I will definitely extend your regards to Daniel Perez, we are proud to have him in our team.Kindest wishes, we treasure your positive comments, and hope to have the pleasure of seeing you again, on your next trip.Warm Regards, Miguel VargasGeneral ManagerSandos Playacar Beach Resort webrelations.playacar@sandos.com. Not a lot of options, food is just okay, and takes a long time to be delivered. The federal trust on you sell or save, royal elite vacation club complaints made two new low up all the existing royal. Taking it slow and knowing what you want not what someone else convinces you that you want is the best way to avoid any kind of scam. But the good news is that they are avoidable. When you contract with Royal Elite you also are enrolled with RCI and Holiday Systems International (HSI), which assists with cash exchanges for your Royal Elite weeks you dont use and other travel services, such as 50% discount hotels, airfare, etc. With a white sand beach, free beach cabanas, and beach massages, this resort is the perfect place to soak up some sun. Know ho wit goes from here on in Tripadvisor LLC are positively reviewed in general there! 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